LM
Lonwabo M
1 reviews | Active since Mar 2021
16 May 2023, 08:24
*****sters
On the 26th of April Clientele Life Debi checked the amount of R303 and I don't have any policy with them, I went to Capitec Bank and I explained everything and asked them to reverse my money and the told me that it cannot be reversed. Clientele *** 230425 DEBICHECK ***. My cellphone is ***/*** and my name is Lonwabo Mogorosi.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
16 May 2023, 08:39Dear Lonwabo M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply16 May 2023, 08:39
Official
Dear Lonwabo M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
22 May 2023, 16:06Dear Lonwabo M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply22 May 2023, 16:06
Official
Dear Lonwabo M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,
Market Conduct