SM
Sithembile M
1 reviews | Active since Nov 2010
11 Jun 2024, 16:10
*****sters
*****ulently deducted from my account, they stole money from my account the question is are the colluding with Capitec to ***** our money because Capitec is refusing to reverse the disputed debit order
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Replies (2)
Clientele Life's replyOfficial
12 Jun 2024, 08:52Dear Sithembile,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply12 Jun 2024, 08:52
Official
Dear Sithembile,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
13 Jun 2024, 09:47Dear Sithembile, Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologize for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. RegardsMarket Conduct
Clientele Life's reply13 Jun 2024, 09:47
Official
Dear Sithembile, Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologize for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. RegardsMarket Conduct