BB
Barbra B

1 reviews | Active since Aug 2021

10 Aug 2021, 14:35

*****ing my money without my permission. Violation of Privacy. I want my money back!

Clientele "sold" me a policy without my knowledge and permission. I only took a hospital plan however there's a new policy taken out in my name, without my permission in 2021. I blatantly refused to take out the policy, now when i contact their call center, there's no response, I would like a full refund with interest on that policy. Moreover, the policy was taken out with my mother as a benefactor of that "policy" but my mother is deceased!! In light of everything, may I please get all my money back that you have been deducting from me on a monthly basis with without my consent. It is a deliberate invasion of my privacy and a violation of the POPI Act.

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Replies (2)
Clientele Life
Clientele Life's reply10 Aug 2021, 15:33
Official
Dear  Barbra B,

We confirm receipt of the concerns raised.
  
Your query has been escalated to the relevant department for investigation.

Yours sincerely,
   
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life  
Clientele Life
Clientele Life's reply01 Sept 2021, 15:48
Official
Dear  Barbra B, 

We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant.  

By now our Investigator (Thandeka Khiba) has been in contact with you to provide you with the necessary feedback. 
 
Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. 
 
We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. 
 
Kind regards, 

Market Conduct Team