1 reviews | Active since Mar 2009
*****ing Money from those who need it
<p>After struggling to cancel a policy with Clientele and going to Hello Peter - I finally received written communication from Clientele that the policy is cancelled and there will be no further debit orders. Clientele have just subtracted another debit order.</p> <p>Not only are Clientele blantant ***** - but this is a really bad time of year to ***** customer's money.</p> <p>The resolution I am looking for is a refund, cancellation of the policy and never having to deal with Clientele again.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
After re-checking the bank account I owe Clientele a big apology as in actual fact they had put money into the account and not removed it. I hope my review didn't cause any unintended reputational damage.
Thank you for promptly getting back to me - it was no longer than 30 minutes from posting this review that I received a call and this was impressive.
Once again my apologies.
After re-checking the bank account I owe Clientele a big apology as in actual fact they had put money into the account and not removed it. I hope my review didn't cause any unintended reputational damage.
Thank you for promptly getting back to me - it was no longer than 30 minutes from posting this review that I received a call and this was impressive.
Once again my apologies.
Thank you for raising your concerns with us
As per our discussion, feedback has been provided regarding a misunderstanding and I also confirmed that there was no debit order raised on your account for the month of December 2016.
Once again, your policy was cancelled as per your request.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
Thank you for raising your concerns with us
As per our discussion, feedback has been provided regarding a misunderstanding and I also confirmed that there was no debit order raised on your account for the month of December 2016.
Once again, your policy was cancelled as per your request.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life