1 reviews | Active since May 2020
*****ing Money From a Pensioner for 7 YEARS!
If I could give this company a -5 stars I ABSOLUTELY would. My grandfather passed away seven months ago and was paying coverage for 17 years. The debit order was only meant to be for 10 years - yet your company had no issue to continue to deduct money for seven whole years. Fast forward to seven months ago and the funeral was more than the coverage. SO how about that R16800??? You have been harassing my 86 year old widowed grandmother for an excess of R5000 but cannot explain the R16800 she is owed for 7 years of debit orders you happily took??? If I do not get an answer or a resolve that does not include to sentence "you should have upped your premium" this is going to go much much further than a HelloPeter review. Shame on you.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our records indicate that you also escalated this matter to the Independent Arbitrator for review.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. You have been contacted by his office already and advised you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Our records indicate that you also escalated this matter to the Independent Arbitrator for review.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. You have been contacted by his office already and advised you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life