1 reviews | Active since Dec 2017
*********** STAFF AND MISSINFORMATION
Even one star is more than what they are really worth, the service and customer experience I've encountered thus far is diabolical. The level of incompetence from agents to management is pathetic and appalling, I'm highly disgusted and flabbergasted.
This is regarding an ongoing enqiury whereby almost every day I am being **** to and misinformed by Clienetelle regarding the Clienetelle perks.
I was signed up mid-month and advised that I was not going to be charged first month, to my surprise I was charged. Called the company and was told that they will investigate as this was recorded and that was 3 weeks ago, no call and no feedback provided.
To make this worse, I am unable to access the benefit of the plan due to my number being linked in a different profile which is not mine. That which they failed to fix until today.
So I am basically paying for something I am not getting, please make it make sense because it should not be like this.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life