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Busisiwe N

1 reviews | Active since Oct 2019

30 Dec 2025, 09:41

Spin and win early December ****

I participated in the early debit order payment for December and I was promised 2 additional spin & win entries, however I only received my normal 3 monthly entries.

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Replies (3)
Clientele Life
Clientele Life's reply30 Dec 2025, 10:10
Official
Dear Busisiwe N,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 
Yours sincerely, 

Market Conduct
Clientele Life
Clientele Life's reply06 Jan 2026, 12:46
Official
Dear Busisiwe N,
  Please note that the complaint lodged was received and the contents noted regarding the concerns raised.  We have attempted to contact you at the cell phone number provided to discuss and address your complaint, but to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order. Please feel free to contact us again should you require any further assistance.  Yours sincerely,  Judith Mboweni Service Support Specialist 
Clientele Life
Clientele Life
Clientele Life's reply07 Jan 2026, 15:10
Official
Dear Busisiwe N, Thank you for raising your concerns with us.  We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained that there was an oversight from our side, and the communication was sent to you in error according to our qualifying criteria. Furthermore, we would like to thank you for entrusting us with your policy and for providing the feedback.  We, however, apologise for any inconvenience this must have caused you. We trust you find this in order. Should you require any further assistance, please feel free to contact us again.
 
 Yours sincerely,

Judith MboweniService Support SpecialistClientele Life