NH
Nicholas H

1 reviews | Active since Jun 2020

21 May 2021, 13:12

Spammed by telemarketing even when opting out.

I've been getting spammed by them for weeks now, multiple times a day, I can't stop them from phoning me, even if I opt out or specifically ask them to stop.

0
Replies (3)
Clientele Life
Clientele Life's reply21 May 2021, 14:38
Official
Dear Nicholas H,
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman
Service Support Supervisor 
Clientele Life
Clientele Life
Clientele Life's reply21 May 2021, 15:55
Official
Dear  Nicholas H, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
   
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,
 
Siphesihle Rodolo
Service Support Specialist 
Clientele Life 
NH
Nicholas H's update21 May 2021, 15:57
Reviewer Update
Thanks for removing me, the "opt out" feature on your calls still failed to work, but will see how it goes. I'll send a message here if I get called again.