PE
Paul E

1 reviews | Active since Mar 2010

24 Jun 2021, 09:10

Spam calls even though I opted out

I spoke to an agent and sent them an email but they keep ons spamming me with robot calls. Please send me your CEO's number so I can also call him twice a day with spam calls

0
Replies (4)
Clientele Life
Clientele Life's reply24 Jun 2021, 09:13
Official
Dear  Paul E,
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

 Yours sincerely,
 
 Shanitha Hanuman
 Service Support Supervisor
 Clientele Life
PE
Paul E's update24 Jun 2021, 09:15
Reviewer Update
*** This email does also not work for complaints
PE
Paul E's update24 Jun 2021, 09:16
Reviewer Update
Clientele Life
Clientele Life's reply24 Jun 2021, 14:04
Official
Dear  Paul E, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
   
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,
 
Siphesihle Rodolo
Service Support Specialist
Clientele Life