JJ
J J

1 reviews | Active since Dec 2020

10 Dec 2020, 13:39

SOP CALLING ME

I've had enough of the phone calls. Every single day I get 6+ calls from Clientele; I don't answer because Truecaller has my back. I never asked for you to phone me and because of your stupid harassment I will NEVER support your company and also actively dissuade anyone from doing so. I DO NOT CARE that you receive numbers from "various sources", leave me the hell alone!

0
Replies (2)
Clientele Life
Clientele Life's reply10 Dec 2020, 14:29
Official
Dear  J J 
We confirm receipt of the concerns raised. 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life 

Best regards,

Clientele Life
Clientele Life's reply11 Dec 2020, 11:27
Official
Dear  Dear  J J,   We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
 We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard. 

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
   
 It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,
 
Siphesihle Rodolo
 Service Support Specialist 
 Clientele Life 

Best regards,