TT
Tshegofatso T
1 reviews | Active since Aug 2026
24 Aug 2026, 12:52
SOD02223 assisted by Scelo Dlamini apparently the claim was submitted on the 13 of August and it failed on their side which they didn’t inform me until I sent emails asking
SOD02223 assisted by Scelo Dlamini apparently the claim was submitted on the 13 of August and it failed on their side which they didn’t inform me until I sent emails asking. He then said the claim failed on their system and I should expect the payment on The 21st of August till today we haven’t received anything and this is urgent they not even responding to my emails now silly
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
24 Aug 2026, 13:25Dear Tshegofatso,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply24 Aug 2026, 13:25
Official
Dear Tshegofatso,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's replyOfficial
09 Sept 2026, 11:25Dear Tshegofatso,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims assessor (Scelo Dlamini) was in contact with you on the 25 August 2026 informing you that the claim was paid.
Should you require any further assistance in this regard please feel free to contact us again?
Life Claims
Clientèle Life
Life Claims
Clientèle Life
Clientele Life's reply09 Sept 2026, 11:25
Official
Dear Tshegofatso,
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims assessor (Scelo Dlamini) was in contact with you on the 25 August 2026 informing you that the claim was paid.
Should you require any further assistance in this regard please feel free to contact us again?
Life Claims
Clientèle Life
Life Claims
Clientèle Life