1 reviews | Active since Jul 2019
SLIMY SALES AGENTS
**********! **********! **********!
WOW!
I just decided to read the reviews and realized that the same thing has been happening to ALL new clients. We are being mislead by the sales consultants. They deliberately exclude important legal factors pertaining the conclusion of the sale and how it would affect the client. So many grey areas on the cooling off period and non-reimbursal of contributions upon termination. My mother had recently submitted a claim for the passing of my father, only to realize that the consultant who had assisted her, never included my father nor the extended family members that she had initially requested. The high contribution that was deducted was for herself and it was never communicated to her. A call was just made to the call centre and we spoke with Siphelele at 12:30, she confirmed that no premiums would be refunded for the ********** deductions that this company has been making. I WOULD NEVER RECOMMEND CLIENTELE TO ANYONE. WHERE HAVE YOU INVESTED THE MONEY THAT YOU HAVE DEBITED ON A MONTHLY BASIS? REIMBURSE THE MONTHLY CONTRIBUTIONS AND KEEP THE INTEREST FOR YOURSELVES THEN! POLICY NR:***.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We refer to your recent contact with our offices and your concerns are noted. Our Investigator (Johannah Cele) was in contact with you to provide you with the necessary feedback regarding your dispute. As per the assessment of the sales call we found that full information was given about the cooling off period. You stated that your father was not added to the policy and it was found that the process to add all additional members was explained and your mother confirmed she will send the details as she did not have all the details at sales stage. Different benefit amounts and premium amounts were quoted to your mother and she agreed to the premium that was raised from her bank account. We trust you find this in order, however, should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,Compliance Department
We refer to your recent contact with our offices and your concerns are noted. Our Investigator (Johannah Cele) was in contact with you to provide you with the necessary feedback regarding your dispute. As per the assessment of the sales call we found that full information was given about the cooling off period. You stated that your father was not added to the policy and it was found that the process to add all additional members was explained and your mother confirmed she will send the details as she did not have all the details at sales stage. Different benefit amounts and premium amounts were quoted to your mother and she agreed to the premium that was raised from her bank account. We trust you find this in order, however, should you require any further assistance in this regard, please feel free to contact us again. Yours sincerely,Compliance Department