Sizwe Zwane
<p>I just got called from Sizwe Zwane on the 04/11/2016 time : 9:26am claiming to be calling from Clientele Life, I have never had any dealings with clientele life before, telling me that I have been selected to be offered an amazing funeral policy , blah blah blah</p> <p>Can someone from Management take time and answer below concerns:</p> <p>Where and how did you get my number?<br />How did you select me?<br />How come my numbers is being made available for use by annoying call center sales agents?<br />Do you guys comply with the protection of personal information Act (POPI) because I can hold any entity handling personal information responsible for how that information was obtained?</p> <p> </p> <p>I have never authorized the sharing my of personal information to any company, can someone care to explain the above concerns.</p> <p> </p> <p> </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Time frame please ?
Time frame please ?
Thank you for bringing this matter to our attention. We apologise for the inconvenience this may have caused you. We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain and Data Acquisitions.
As per your request we have since removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact" list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
We trust you find this in order however, we will still be in contact to provide you with further information that was discussed today. Should you require any further assistance please feel free to contact us again.
Yours sincerely,
Vusumuzi Dlamini
Service Recovery Specialist
Thank you for bringing this matter to our attention. We apologise for the inconvenience this may have caused you. We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain and Data Acquisitions.
As per your request we have since removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact" list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
We trust you find this in order however, we will still be in contact to provide you with further information that was discussed today. Should you require any further assistance please feel free to contact us again.
Yours sincerely,
Vusumuzi Dlamini
Service Recovery Specialist