1 reviews | Active since Aug 2019
Simple request : Cancel policies
Since 24th March I have sent mails and tried to call their offices - but they are all in lock down, even after 1/3 may have gone back on 4th May. Simple request, cancel a pensioner's policies which she no longer needs. I once got response where a suggestion was made that the annual increase will not be done, blah blah blah ... I have then said no, cancel. Then there is a registration process, which doesn't work, and I have informed them accordingly. All you get is automated responses. You cannot even dispute this on your bank account. Moral of the story, think very carefully before considering a policy with them, if the simple request to cancel it cannot be adhered to, what will happen in the event of a claim?
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
By now we have sent you an email requesting further details in order for us to access your policy.
Kindly, respond to the email.
We trust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
By now we have sent you an email requesting further details in order for us to access your policy.
Kindly, respond to the email.
We trust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm that we have since contacted you and assisted with the cancellation.
We have further confirmed a solution moving forward and would like to take this opportunity to apologize for any inconvenience caused in this regard.
A confirmation has been received that you are satisfied with the outcome, should you require further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Clientele Life
Service Support Supervisor
We confirm that we have since contacted you and assisted with the cancellation.
We have further confirmed a solution moving forward and would like to take this opportunity to apologize for any inconvenience caused in this regard.
A confirmation has been received that you are satisfied with the outcome, should you require further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Clientele Life
Service Support Supervisor