JJvR
Janke Jansen van Rensburg

1 reviews | Active since Jan 2019

30 Apr 2021, 10:52

Silent calls, spam calls and ping calls galore (33 calls in 4 days)

This company is like a stalker or a bad ex that just won't give up. I have to-date received 33 calls from this company in the last 4 working days. I absolutely despise this company's practice as these people do not let up even after I put my number on the national opt-out list because of callers like them. I have blocked them on multiple numbers, used Truecaller to filter out their calls, but they keep calling from alternative numbers.

When you do answer the phone, you hear extremely loud noises in the background (sounds very jolly and not at all like a professional corporate company) and after several seconds the line dies out. Or the alternative, the annoying ping calls that end the call immediately when you answer to try to get you to call them back.

Please leave me alone, I am not interested in your company because of the way you handle business and I am with another company. Take the hint and move on with your business.

The numbers are as follows:

*** - 10 calls in the last 4 working days *** - 9 calls in the last 4 working days *** - 9 calls in the last 4 working days *** - 5 calls in the last 4 working days

0
Replies (1)
Clientele Life
Clientele Life's reply30 Apr 2021, 12:15
Official
Dear  Janke Jansen van Rensburg 
 
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard. 

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
   
 It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org 
 
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
 
Yours sincerely,
 
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life