Signed Up Without Proper Consent – Now Ignoring My Cancellation

I was approached by a Clientèle representative who signed me up for their “new perks” service without clearly explaining what I was agreeing to. The rep took my phone and went through the sign-up process themselves. I was not told how to cancel, that I’d be signed up for extra services like legal cover for over R300, or that money could be deducted from my account.

I thought it was just an app I could look at and decide later if I wanted to use. By the time I realised what was happening, all my personal info had already been submitted. I deregistered from the app the same day and never used it — yet I’m now hearing that people in my exact situation still had R160 deducted after cancelling.

I sent formal emails demanding my account be cancelled, my data deleted (as per POPIA), and confirmation that no deductions will happen. I received a generic auto-response telling me to call, which I will not do — I want everything handled in WRITING.

This experience feels deceptive and *********. I’ve now reported the issue to the Information Regulator of South Africa and will continue escalating if needed. Stop signing people up for services they didn’t fully agree to.