Signed up without my permisiion!
<p>So I asked for a quote from Clientele, next thing my money is depited from my account and I'm told I have an active policy, An agent signed me up to clientelle without my permission!!! He knew very well that I wanted a quote and told me he needed all my details so he can determine how much it will cost.This morning I got debited even though I had called to cancel.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for bringing this matter to our attention.
We confirm that our Investigator (Mbali Shezi) was in contact with you yesterday to provide you with feedback regarding the investigation. It was found that permission was obtained for the policy to be processed and debit orders to be raised to your account.
We apologise for the misunderstanding and any inconvenience this may have caused.
As per your request, we have cancelled your policy and no debit orders will be raised.
We trust you find this in order and that this matter was resolved to your satisfaction. However should you require any further assistance in this regard, please feel free to contact us again.
Kind regards,
Elsa Fourie
Team Leader: Compliance
Thank you for bringing this matter to our attention.
We confirm that our Investigator (Mbali Shezi) was in contact with you yesterday to provide you with feedback regarding the investigation. It was found that permission was obtained for the policy to be processed and debit orders to be raised to your account.
We apologise for the misunderstanding and any inconvenience this may have caused.
As per your request, we have cancelled your policy and no debit orders will be raised.
We trust you find this in order and that this matter was resolved to your satisfaction. However should you require any further assistance in this regard, please feel free to contact us again.
Kind regards,
Elsa Fourie
Team Leader: Compliance