KK
Koos K
1 reviews | Active since Jun 2021
30 May 2025, 11:26
Signed up for a Funeral Plan Policy I didn't consent to.
I was signed up for a Funeral Plan Policy I didn't consent to and told that my account would be debited R349 monthly.
When I called to query what was going on I was told I needed to send my ID document and bank statements before they could tell me more about the policy I didn't sign up for.
That seems like a terrible idea so I said: no, I would not send those documents. I was then told that then they couldn't take my query any further.
Just to be clear. Prior to me calling the Clientele Life call centre I have not spoken to anyone at Clientele Life and have not provisioned any funeral policy at all from anywhere.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
30 May 2025, 16:04Dear Andrew P,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Kindly note that we could not find an active policy using the provided email address and mobile number.
In order to escalate the query to the relevant department we need to find the policy on our systems. That will only be possible if we have the email address that was provided to the broker, the policy number (That is the ref number showing next to the deduction on the bank statement), the ID number, and mobile number provided when the policy was opened.
Please respond to the email we have sent with the requested information.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Kindly note that we could not find an active policy using the provided email address and mobile number.
In order to escalate the query to the relevant department we need to find the policy on our systems. That will only be possible if we have the email address that was provided to the broker, the policy number (That is the ref number showing next to the deduction on the bank statement), the ID number, and mobile number provided when the policy was opened.
Please respond to the email we have sent with the requested information.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply30 May 2025, 16:04
Official
Dear Andrew P,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Kindly note that we could not find an active policy using the provided email address and mobile number.
In order to escalate the query to the relevant department we need to find the policy on our systems. That will only be possible if we have the email address that was provided to the broker, the policy number (That is the ref number showing next to the deduction on the bank statement), the ID number, and mobile number provided when the policy was opened.
Please respond to the email we have sent with the requested information.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Kindly note that we could not find an active policy using the provided email address and mobile number.
In order to escalate the query to the relevant department we need to find the policy on our systems. That will only be possible if we have the email address that was provided to the broker, the policy number (That is the ref number showing next to the deduction on the bank statement), the ID number, and mobile number provided when the policy was opened.
Please respond to the email we have sent with the requested information.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
KK
Koos K's updateReviewer Update
31 May 2025, 10:15You're asking me to provide you with the detail I used to open the policy WHEN I DID NOT OPEN THE POLICY.
And I'm still receiving messages about this policy; to my mobile number. How is it possible your system has a policy with my mobile number but you cannot find that policy?
And I'm still receiving messages about this policy; to my mobile number. How is it possible your system has a policy with my mobile number but you cannot find that policy?
KK
Koos K's update31 May 2025, 10:15
Reviewer Update
You're asking me to provide you with the detail I used to open the policy WHEN I DID NOT OPEN THE POLICY.
And I'm still receiving messages about this policy; to my mobile number. How is it possible your system has a policy with my mobile number but you cannot find that policy?
And I'm still receiving messages about this policy; to my mobile number. How is it possible your system has a policy with my mobile number but you cannot find that policy?
Clientele Life's replyOfficial
02 Jun 2025, 09:19Dear Andrew P,
Thank you for your response.
Please note, if a phone number is registered on our system we are able to find a policy, we used the 084 number that is on your Hello Peter profile and we could not find an active policy.
Kindly confirm if the messages you are receiving are from Clientele Life and if they were sent to your 084 number or a different number?
We are unable to assist if we cannot find a policy on our system, please check the number that appears next to the debit order at the bank, that would be the policy number then send it so that we can conduct an investigation and assist you.
Please respond to the email we have sent with the requested information.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for your response.
Please note, if a phone number is registered on our system we are able to find a policy, we used the 084 number that is on your Hello Peter profile and we could not find an active policy.
Kindly confirm if the messages you are receiving are from Clientele Life and if they were sent to your 084 number or a different number?
We are unable to assist if we cannot find a policy on our system, please check the number that appears next to the debit order at the bank, that would be the policy number then send it so that we can conduct an investigation and assist you.
Please respond to the email we have sent with the requested information.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply02 Jun 2025, 09:19
Official
Dear Andrew P,
Thank you for your response.
Please note, if a phone number is registered on our system we are able to find a policy, we used the 084 number that is on your Hello Peter profile and we could not find an active policy.
Kindly confirm if the messages you are receiving are from Clientele Life and if they were sent to your 084 number or a different number?
We are unable to assist if we cannot find a policy on our system, please check the number that appears next to the debit order at the bank, that would be the policy number then send it so that we can conduct an investigation and assist you.
Please respond to the email we have sent with the requested information.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for your response.
Please note, if a phone number is registered on our system we are able to find a policy, we used the 084 number that is on your Hello Peter profile and we could not find an active policy.
Kindly confirm if the messages you are receiving are from Clientele Life and if they were sent to your 084 number or a different number?
We are unable to assist if we cannot find a policy on our system, please check the number that appears next to the debit order at the bank, that would be the policy number then send it so that we can conduct an investigation and assist you.
Please respond to the email we have sent with the requested information.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
KK
Koos K's updateReviewer Update
07 Jul 2025, 13:24Just a final note from my side: Clientele are obviously full of it when they say they can't find a profile with my phone number.
I've been constantly getting SMS's from them since they signed me up for the policy I didn't consent to. I wonder how they managed that without my number?
I've been constantly getting SMS's from them since they signed me up for the policy I didn't consent to. I wonder how they managed that without my number?
KK
Koos K's update07 Jul 2025, 13:24
Reviewer Update
Just a final note from my side: Clientele are obviously full of it when they say they can't find a profile with my phone number.
I've been constantly getting SMS's from them since they signed me up for the policy I didn't consent to. I wonder how they managed that without my number?
I've been constantly getting SMS's from them since they signed me up for the policy I didn't consent to. I wonder how they managed that without my number?