GD
Gustav D

1 reviews | Active since Feb 2026

28 Feb 2026, 11:10

Sick and tired of clientelle ****

Clientelle is a sham company setting people up with false statements of free coupons and then taking peoples money, I have been struggling with their agents for 6 months to get the policy that I did not agree to cancelled and every time they proclaim a different method to cancel, none of which have worked and at this point I expect to get R1020 back that has been taken from my account (even after I tried cancelling my card to get a new one) without approval. Additionally, i phoned them this morning and this time they said i must wait for a call back within 24-48 hours, which is ridiculous seeing that their agents spam call you 5 times a day, is listed on multiple sites and services such as truecaller as spam, and, for me at least, every time I pick up the phone, it is immediately put down on their side. I have 6 of their numbers blocked because I have a life and cant keep getting pointless calls all day… sincerely hope to get a call from another number that is not blocked for spam soon, but considering everything I highly doubt it.

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Replies (2)
Clientele Life
Clientele Life's reply28 Feb 2026, 12:58
Official
Dear Gustav D,

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply02 Mar 2026, 15:56
Official
Dear Gustav D,   We confirm that we made contact with you to assist and provide feedback regarding the concerns raised.  At the outset, we would like to apologize for the inconvenience you may have experienced.   As per our telephonic discussion with you, we have assisted with the cancellation of the Clientele Perks Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.  It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.  Yours sincerely,  Nonhlanhla Ngwenya Service Support Specialist Clientele Life