Shocking service

As I'm sitting here it is day 2 after the passing of my mother. We are unable to get her body as clientele Informed us that the funeral cover that my dad's been paying since 2010 lapsed in January this year and she passed this month February. We were not aware that the policy lapsed. Over R30 000 has been paid in premiums and his not getting a single cent back. My dad is a distraught man broken into pieces as he cannot give his wife the funeral she deserves or any funeral as we speak.