Shocking service during ***** investigation

Another company i would give less than 1 star to if possible. I have been the victim of identity theft and a debit order was created with Clientele in my name for them. A number of other accounts etc. were also opened in my name and I obtained an affadavit to that effect which I am happy to supply. I stopped and reversed the debit order and then reported the matter to Clientele who gave me a reference number. A little while ago one of their agents, Monica, contacted me and proceeded to imply that I was either lying or had forgotten a telephone call that I had with her to open the debit order. The cell phone number she said was used to open the account was completely unknown to me, but she insisted that the person on the call was me. Trying to hide their incompetence? How is it possible to open this sort of thing without ANY supporting documentation. Monica proceeded to be very accusatory and made ME feel like the ******** here - whereas I believe Clientele Life and the identity ******* are the ones at fault. Absolutely shocking lack of empathy and helpfulness on their part during a particularly stressful event