MJ
Martin J
1 reviews | Active since Mar 2022
01 Mar 2022, 08:37
Shocking Service
Hi. I send a mail on Friday to cancel my policy and no one responded. The debit order went off last night Sunday. I phoned my bank on Monday and they say they can’t stop the debit order as you have blocked it. I want a refund and debit order cancelled I have tried to phone, send mails and live chat Monday but no response. I tried today as well. No answer. Shocking service at all.
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Replies (2)
Clientele Life's replyOfficial
01 Mar 2022, 11:16Dear Martin J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Mar 2022, 11:16
Official
Dear Martin J
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
04 Mar 2022, 09:23Dear Martin J ,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
We confirm that we have been in contact with you to assist with the cancellation of your policy. Kindly note that the policy was canceled outside of the 31-day cooling-off period, which means there is no refund.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
We confirm that we have been in contact with you to assist with the cancellation of your policy. Kindly note that the policy was canceled outside of the 31-day cooling-off period, which means there is no refund.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
Clientele Life's reply04 Mar 2022, 09:23
Official
Dear Martin J ,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
We confirm that we have been in contact with you to assist with the cancellation of your policy. Kindly note that the policy was canceled outside of the 31-day cooling-off period, which means there is no refund.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
We confirm that we have been in contact with you to assist with the cancellation of your policy. Kindly note that the policy was canceled outside of the 31-day cooling-off period, which means there is no refund.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life