1 reviews | Active since Apr 2018
Shocking service
My mother passed away on 17 March and on 18 March I sent an email quering a policy ***, as I found a document with this number in her file. I got a response on 23 March. My query has not been answered. I was given a quote by her undertakers which expired yesterday. From today a higher ate applies. I called twice yesterday and only on the second call did I get clear information. The first person said (1) the delay was probably because that section had lots of deaths to deal with and that (2) I needed to complete a form - sent an email with no form attached. Second agent said that in the case of natural causes, no form is applicable. It is sad and shocking to have to deal with such ridiculous delays when dealing with the death of a loved on. I've sent in the requisite information and hopefully her policy will pay out. She was cremated this morning.
We confirm receipt of the concerns raised and we would like to pass our condolences to you and your family during this difficult time.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised and we would like to pass our condolences to you and your family during this difficult time.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Thank you for raising your concerns and for bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Administrator contacted you regarding the outcome of the claim. Should you require any assistance in this regard please feel free to contact us directly. Yours sincerely, Claims Team
Thank you for raising your concerns and for bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Administrator contacted you regarding the outcome of the claim. Should you require any assistance in this regard please feel free to contact us directly. Yours sincerely, Claims Team