JB
Jonathan B
1 reviews | Active since Nov 2018
01 Nov 2018, 10:08
Shocked beyond Comprehension
I just had a lengthy conversation with Penelope, a consultant at Clientele Life. I was totally shocked to learn that if you as a client applies for a grace period ( a month of Clientele not deducting the installment ) that you are not covered for that month. ( Irrespective of you perpetually and religiously paying your policies for any given period.) This is ridiculous. I went through the contract and it is DEFINETELY not mentioned there nor was t explained to me by the initial consultant. PLEASE, All SA propective and existing clients out there, beware of this .
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Replies (2)
Clientele Life's replyOfficial
01 Nov 2018, 12:57We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply01 Nov 2018, 12:57
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's replyOfficial
05 Nov 2018, 12:52Dear jonathan-bull
Our attempts to contact you telephonically have not been successful.
You raised concerns regarding the removal of billing for one month and no cover provided during this period. Our response to this matter refers:
The Clientele Funeral Dignity Plan is a policy that provides cover in the unfortunate event of the death of a life insured. We confirm that the information provided by our consultant was indeed correct. The policy terms and conditions confirm that “Premiums must be paid for cover to be Provided”. The abovementioned policy information can be found in the policy terms and conditions on “Page 3, Point 10”.
We trust that this is all you require in this regard however, feel free to contact us should you need any further assistance.
Yours sincerely,Lindiwe MabizelaService Recovery Specialist
Our attempts to contact you telephonically have not been successful.
You raised concerns regarding the removal of billing for one month and no cover provided during this period. Our response to this matter refers:
The Clientele Funeral Dignity Plan is a policy that provides cover in the unfortunate event of the death of a life insured. We confirm that the information provided by our consultant was indeed correct. The policy terms and conditions confirm that “Premiums must be paid for cover to be Provided”. The abovementioned policy information can be found in the policy terms and conditions on “Page 3, Point 10”.
We trust that this is all you require in this regard however, feel free to contact us should you need any further assistance.
Yours sincerely,Lindiwe MabizelaService Recovery Specialist
Clientele Life's reply05 Nov 2018, 12:52
Official
Dear jonathan-bull
Our attempts to contact you telephonically have not been successful.
You raised concerns regarding the removal of billing for one month and no cover provided during this period. Our response to this matter refers:
The Clientele Funeral Dignity Plan is a policy that provides cover in the unfortunate event of the death of a life insured. We confirm that the information provided by our consultant was indeed correct. The policy terms and conditions confirm that “Premiums must be paid for cover to be Provided”. The abovementioned policy information can be found in the policy terms and conditions on “Page 3, Point 10”.
We trust that this is all you require in this regard however, feel free to contact us should you need any further assistance.
Yours sincerely,Lindiwe MabizelaService Recovery Specialist
Our attempts to contact you telephonically have not been successful.
You raised concerns regarding the removal of billing for one month and no cover provided during this period. Our response to this matter refers:
The Clientele Funeral Dignity Plan is a policy that provides cover in the unfortunate event of the death of a life insured. We confirm that the information provided by our consultant was indeed correct. The policy terms and conditions confirm that “Premiums must be paid for cover to be Provided”. The abovementioned policy information can be found in the policy terms and conditions on “Page 3, Point 10”.
We trust that this is all you require in this regard however, feel free to contact us should you need any further assistance.
Yours sincerely,Lindiwe MabizelaService Recovery Specialist