MM
Moses M
1 reviews | Active since May 2020
23 Jan 2024, 11:54
Shocked
I have two policies with Clientele,I have recently switched from FNB to Discovery Bank and requested Discovery bank to switch my debut order from Fnb Discovery Bank,Got a call from Discovery bank advising me that Clientele said i must directly contact them of which i did and got confirmation e mail that debit orders has been successfully changed, Few days later got another e mail stating that they cant debit from Discovery Bank.I then contacted Discovery Bank and was advised that Clientele needs to do a direct debit and not debicheck,Clientele again advised they cant debit from Discovery Bank but they wont let Discovery Bank assist them
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
23 Jan 2024, 12:26Dear Moses M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply23 Jan 2024, 12:26
Official
Dear Moses M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
24 Jan 2024, 13:14Dear Moses M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan and Clientele Wealth Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply24 Jan 2024, 13:14
Official
Dear Moses M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan and Clientele Wealth Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist
Clientele Life
Clientele Life
Clientele Life's replyOfficial
24 Jan 2024, 16:09Dear Moses M,
At the outset we would like to apologise for any inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that as per our telephonic conversation, we have made the necessary changes to your bank details and also confirmed the effective date. Furthermore, we have also acknowledged the payments received and confirmed that they have been allocated accordingly. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
At the outset we would like to apologise for any inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that as per our telephonic conversation, we have made the necessary changes to your bank details and also confirmed the effective date. Furthermore, we have also acknowledged the payments received and confirmed that they have been allocated accordingly. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Life's reply24 Jan 2024, 16:09
Official
Dear Moses M,
At the outset we would like to apologise for any inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that as per our telephonic conversation, we have made the necessary changes to your bank details and also confirmed the effective date. Furthermore, we have also acknowledged the payments received and confirmed that they have been allocated accordingly. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
At the outset we would like to apologise for any inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that as per our telephonic conversation, we have made the necessary changes to your bank details and also confirmed the effective date. Furthermore, we have also acknowledged the payments received and confirmed that they have been allocated accordingly. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
MM
Moses M's updateReviewer Update
24 Jan 2024, 19:19Thank you very much Maria Mokhuabane for your patience and also for assisting me
MM
Moses M's update24 Jan 2024, 19:19
Reviewer Update
Thank you very much Maria Mokhuabane for your patience and also for assisting me
Clientele Life's replyOfficial
25 Jan 2024, 08:31Dear Moses M,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Maria Mokhuabane and her management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Maria Mokhuabane and her management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply25 Jan 2024, 08:31
Official
Dear Moses M,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Maria Mokhuabane and her management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to Maria Mokhuabane and her management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life