Shamelessly robbing the elderly

My mother's details are as follows 
Idnr ***
Contact number *** or ***
So called policy number 197904
I don't see why you should investigate seeing that investigations has been done with no results n always lies n different stories as I mentioned in my review of this matter is not solved before end of business today n my mom is not contacted me refunded in full you will have a case of ***** against you. As I also stated the phone numbers n beneficiary used on this policy is unknown to us but my mother's idnr was used n money taken direct from her sassa pension which is why it didn't show on her bank statement n sassa actually traced it n told us clientele does a lot of ***** with old people. So again before end of business today this must be sorted out no stories or excuses.

I don't know who market conduct is that's replying here n this is now going to be my last n final reply here. A Lerato just called my mother saying my numbers is not going through yet I only have my mother's details regarding the above issue as requested by you of which you said you will escalate this matter. This Lerato woman asked my mother a lot of nonsense telling her the policy number is wrong the consultant that told her thats the policy number **** n my mother must tell her from which account the premium is debited n as I explained over n over again I picked up my mother's pension from sassa was less then the amount pensioners get my we started investigating.We went to Nedbank n requested a statement to see what was deducting money n the statements only showed a lesser amount paid in as sassa pension n we enquired of which Nedbank referred us to sassa that's when sassa picked up it's clientele deducting money directly from sassa for a policy my mother had no knowledge of n we still asked at sassa how can clientele deduct without authorisation no policy documents or Debi check mandate approved that's when the lady told us that a lot of pensioners have such issues of unknown policies from clientele being deducted without them knowing n it's an inside job with clientele workers n probably sassa employees. We have been calling emailing for more than a month with no proper answers only lies or the excuse of the matter is escalated n someone will call but no one does or if n when someone calls they can't answer simple questions. Mpho on the hand called my mom still said it takes 31 days to process a refund on a cancellation fee will be charged n my mother still asked cancellation fee for what n why does a refund take so long yet they took the monies immediately n directly from sassa before sassa paid it in her bank account. I'm truly fed up with this back n forth n my mom being made a fool by clientele I have already spoken to my attorney regarding this matter who told me to wait till today if it's not solved n my mom not refunded in full then we will proceed with a ***** case against clientele. I'll go pick my mother up now take her to my attorney n take legal action against clientele cause this is definitely not on my I won't sit back n let my mother be taken for a ride n made a fool. I have you her contact information her idnr n the policy number of the policy money is being deducted for n still told you she doesn't have a single document of the so called policy so someone must just benefit by getting R15k should anything happen to my mother because the beneficiary is not known to her n one thing about my mother she will never take out a policy without me knowing about it. It's now exactly 10:51am by 12:00 noon today the matter had better be sorted out if not expect a call from my attorney in the meantime I'll be going to my attorney with my mom.

Can we get the call recording of the said day the so called policy was taken by my mother a copy of the policy documents since she doesn't have it as well as the authorisation clientele have/had to deduct from my mom's pension. You have all her details n again I will request a full refund or I will proceed with a case the documents for the case has been drafted n we don't have to go to an independent abotrator seeing that you deducted money without having sent policy documents stipulating what the policy is for n my mom's didn't approve any debit on her sassa pension. I am expecting the above requested sent to my mother before end of business today n I'm expecting every deduction refunded period. You guys played too much back n forth so no more stories n excuses as your reply n Leratos call didn't solve anything hope I'm making myself clear.

2025 at 13:36
Can we get the call recording of the said day the so called policy was taken by my mother a copy of the policy documents since she doesn't have it as well as the authorisation clientele have/had to deduct from my mom's pension. You have all her details n again I will request a full refund or I will proceed with a case the documents for the case has been drafted n we don't have to go to an independent abitrator seeing that you deducted money without having sent policy documents stipulating what the policy is for n my mom's didn't approve any debit on her sassa pension. I am expecting the above requested sent to my mother before end of business today n I'm expecting every deduction refunded period. You guys played too much back n forth so no more stories n excuses as your reply n Leratos call didn't solve anything hope I'm making myself clear.
Add your reply

I requested for the call recording of the day the so called policy was taken by my mother I also want a letter sent to my mother that the policy is cancelled n no further deductions will take place come next week on her pension day n a full refund I'm not going to any internal arbitrator you have all her details don't push me to take this matter much further n on all social media platforms.