LK
Lyndall K
1 reviews | Active since Mar 2020
13 Apr 2021, 10:18
Service is pathetic
I emailed Clientele requesting a copy of my policy last week, I received an automated response saying they will respond to me within 48hrs. 48hrs passed, I sent another email, no response. I sent the 3rd email, still no response, I sent the 4th email received an automated response saying they will respond within 48hrs. Today I messaged the whatsapp line. They asked for my details and then they responded saying ive been transferred to a live chat consulatant, the live chat consultant responds saying, your query has been resolved. I gave my ID number, so what query is resolved? Awful service
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Replies (2)
Clientele Life's replyOfficial
13 Apr 2021, 10:28Dear Lyndall K,
We confirm receipt of the concerns raised.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply13 Apr 2021, 10:28
Official
Dear Lyndall K,
We confirm receipt of the concerns raised.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
13 Apr 2021, 10:50Dear Lyndall K,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We would firstly like to apologize regarding the delayed response, and we assure you that this is not the level of service we aim to offer our clients.
As per telephonic discussion we have assisted with your query regarding the cash back benefit on the policy and email you a copy of your policy schedule as per request.
We trust that your query was resolved in a significant manner, and please do not hesitate to contact us for further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We would firstly like to apologize regarding the delayed response, and we assure you that this is not the level of service we aim to offer our clients.
As per telephonic discussion we have assisted with your query regarding the cash back benefit on the policy and email you a copy of your policy schedule as per request.
We trust that your query was resolved in a significant manner, and please do not hesitate to contact us for further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply13 Apr 2021, 10:50
Official
Dear Lyndall K,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We would firstly like to apologize regarding the delayed response, and we assure you that this is not the level of service we aim to offer our clients.
As per telephonic discussion we have assisted with your query regarding the cash back benefit on the policy and email you a copy of your policy schedule as per request.
We trust that your query was resolved in a significant manner, and please do not hesitate to contact us for further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We would firstly like to apologize regarding the delayed response, and we assure you that this is not the level of service we aim to offer our clients.
As per telephonic discussion we have assisted with your query regarding the cash back benefit on the policy and email you a copy of your policy schedule as per request.
We trust that your query was resolved in a significant manner, and please do not hesitate to contact us for further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life