Service and Policy Encashment Non-Payment

On 02/08/2015 I stopped policy no. *** with ClienteIe, due to bad service received from them on queries in the past, and requested an encashment pay-out as per policy contract. (reference number E***8 refers)<br> <br> Since I didn't get my payment, I followed up with them telephonically on 26/08/2015 whether they require anything else from me - at that stage the person I spoke to said nothing was outstanding from my side and that I would typically get the payment within 8 days. Apart from getting a 2nd SMS giving an encashment value and promising payment shortly nothing happened.<br> <br> On 10/09/2015 I sent Clientele Life an e-mail at [Email Removed] stating that \I have not received any payment yet