Senzo Mkhize *****ulently signed me up for a Clientele Funeral without my consent

I wish to formally lodge a complaint regarding a funeral policy that was *****ulently activated in my name without my consent.

I was approached by a clientele agent named Senzo Mkhize at Festival Mall, Kempton Park, who asked whether I was interested in taking out a funeral policy. I clearly and explicitly informed him that I was unemployed and did not have the financial means to afford or maintain such a policy. I further advised him that I already had funeral cover with another service provider.

After I refused to provide any additional information for a policy application, he then misrepresented the purpose for requesting my details by stating that he merely needed my ID number and cellphone number so that I could “rate his service” and assist him in earning R10. At no point did I consent to the opening of a funeral policy, nor did I sign any mandate authorizing a debit order or policy activation.

I was therefore shocked and distressed to discover that an amount of R350 had been debited from my account without my authorization. This constitutes an unauthorized debit order and *****ulent misrepresentation.

I hereby demand the following:

1. Immediate cancellation of the *****ulent funeral policy; 2. Immediate cancellation of the unauthorized debit order; 3. Full reimbur*****t of all amounts deducted from my account; 4. Written confirmation that the policy has been terminated and that no adverse records will be kept against my name.

I also wish to place on record that I intend escalating this matter to the relevant Ombudsman, the National Consumer Commission, and any other applicable regulatory authorities, as this conduct amounts to deceptive and ********* business practices. Consumers should not be misled into policies under false pretenses.

I trust this matter will receive urgent attention and be resolved without delay.

Yours faithfully, AS Mathobela