NK
Nthabiseng K
1 reviews | Active since Apr 2023
02 Dec 2025, 09:34
Selling lies
I asked them to cancel my policy before it even started and they did reason being they sold me a wrong product filed with lies ,now I asked them to bring back my money as I asked them ti cancel but now they not giving me back my money ,I tried sending mails but they are using a robomatchine . Can you please train your staff to stop selling lies and can I please have my money back because I don't understand why you debited after I have cancel
Helpful (0)
Replies (7)0
Replies (7)
Clientele Life's replyOfficial
02 Dec 2025, 11:11 Dear Nthabiseng K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply02 Dec 2025, 11:11
Official
Dear Nthabiseng K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
NK
Nthabiseng K's updateReviewer Update
02 Dec 2025, 12:45Can I have my money back coz I cancel and you went ahead and took my money,
NK
Nthabiseng K's update02 Dec 2025, 12:45
Reviewer Update
Can I have my money back coz I cancel and you went ahead and took my money,
Clientele Life's replyOfficial
02 Dec 2025, 13:03Dear Nthabiseng K,
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply02 Dec 2025, 13:03
Official
Dear Nthabiseng K,
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
03 Dec 2025, 11:21Dear Nthabiseng K,
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We have since communicated that the refund process was explained correctly upon cancellation, and the turnaround time for the payment to reflect in your respective bank account. You have since confirmed that you were not satisfied with the feedback and requested that the Sales call be investigated. Please be informed that feedback regarding the Sales call investigation will be provided to you shortly.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We have since communicated that the refund process was explained correctly upon cancellation, and the turnaround time for the payment to reflect in your respective bank account. You have since confirmed that you were not satisfied with the feedback and requested that the Sales call be investigated. Please be informed that feedback regarding the Sales call investigation will be provided to you shortly.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Clientele Life's reply03 Dec 2025, 11:21
Official
Dear Nthabiseng K,
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We have since communicated that the refund process was explained correctly upon cancellation, and the turnaround time for the payment to reflect in your respective bank account. You have since confirmed that you were not satisfied with the feedback and requested that the Sales call be investigated. Please be informed that feedback regarding the Sales call investigation will be provided to you shortly.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns with us.
We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We have since communicated that the refund process was explained correctly upon cancellation, and the turnaround time for the payment to reflect in your respective bank account. You have since confirmed that you were not satisfied with the feedback and requested that the Sales call be investigated. Please be informed that feedback regarding the Sales call investigation will be provided to you shortly.
We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
NK
Nthabiseng K's updateReviewer Update
05 Dec 2025, 15:45I just want my money , you didn't wait to debit it why must I wait to have it. You are not professionals i want my money
NK
Nthabiseng K's update05 Dec 2025, 15:45
Reviewer Update
I just want my money , you didn't wait to debit it why must I wait to have it. You are not professionals i want my money
NK
Nthabiseng K's updateReviewer Update
05 Dec 2025, 15:45I want my money
NK
Nthabiseng K's update05 Dec 2025, 15:45
Reviewer Update
I want my money
Clientele Life's replyOfficial
08 Dec 2025, 14:19Dear Nthabiseng K,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion with Rhandzu Manganyi, the policy was still within a Cooling off period, and the refund process was explained to you by our Client Services Department.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion with Rhandzu Manganyi, the policy was still within a Cooling off period, and the refund process was explained to you by our Client Services Department.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply08 Dec 2025, 14:19
Official
Dear Nthabiseng K,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion with Rhandzu Manganyi, the policy was still within a Cooling off period, and the refund process was explained to you by our Client Services Department.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion with Rhandzu Manganyi, the policy was still within a Cooling off period, and the refund process was explained to you by our Client Services Department.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct