1 reviews | Active since May 2018
Selling dreams lies
The service is poor I sent an email complaining that their service consultant sold me lies i told the consultant I want a policy for two pensioners he said the one he was opening is the one, then later I received a call from clientele I asked the person about the cover that I just joined she said this one covers me it's not for pensioners if I want to add them the premium will increase to 1334, but I was sold a cover of 225 and I was told I can any person at no extra charge, no one rep**** to my email of complaints, I declined their debit order request but yesterday they debited into my account without my permission, I spoke to the guy who opened my policy I asked him why he **** regarding the policy he told he needed to get paid I have whatsapp messages that can prove
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, as discussed we will gladly refund you the premium that was debited from your account. Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, as discussed we will gladly refund you the premium that was debited from your account. Regards,Market Conduct