SM
Sipho M
1 reviews | Active since Feb 2021
26 Feb 2021, 06:36
******** innocent people out of their hard earned money
You people are a ****, you decide to ***** money from innocent people in the name of rewards...I never taken a policy with your company but you busy deducting money from my account, I want my money and cancel whatever policy you think I might have
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Replies (3)
Clientele Life's replyOfficial
26 Feb 2021, 08:37Dear Sipho M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply26 Feb 2021, 08:37
Official
Dear Sipho M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
SM
Sipho M's updateReviewer Update
26 Feb 2021, 08:49I'm waiting and note this is urgent, that was my last money you took without my consent after sending you an email to cancel whatever policy you think I have
SM
Sipho M's update26 Feb 2021, 08:49
Reviewer Update
I'm waiting and note this is urgent, that was my last money you took without my consent after sending you an email to cancel whatever policy you think I have
Clientele Life's replyOfficial
14 Apr 2021, 09:58Dear Sipho M,
Thank you for bringing the matter to our attention.
Thank you for bringing the matter to our attention.
By now our investigator Johannah Cele was in contact with you to provide feedback regarding your dispute. After assessing the application form between you and our sales consultant, our findings were that you provide your details to be captured and permission was obtained to debit your bank account.
Regrettably, we will not be able to process a refund as permission was obtained.
We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you, should you not be satisfied with the outcome.
Kind regards,
Market Conduct
Clientele Life's reply14 Apr 2021, 09:58
Official
Dear Sipho M,
Thank you for bringing the matter to our attention.
Thank you for bringing the matter to our attention.
By now our investigator Johannah Cele was in contact with you to provide feedback regarding your dispute. After assessing the application form between you and our sales consultant, our findings were that you provide your details to be captured and permission was obtained to debit your bank account.
Regrettably, we will not be able to process a refund as permission was obtained.
We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you, should you not be satisfied with the outcome.
Kind regards,
Market Conduct