TR
Toby R
1 reviews | Active since Mar 2021
01 Apr 2021, 10:21
********/money hounds
Close to 2 months ago I was bamboozled by one of your agents when I was in town say that she just wants to check if I qualify for this life cover thing.
Look I just want you to cancel this policy thing cause I don't have that type of money since I don't have any source of proper income as I'm still a learner and if possible please, please return what you took from my account and that would be R233.
Also please first confirm with people next time As your street agents are making you villains in our eyes since, with you making us believe you guys take everything at street value like some sort of shady Mafia business forcing people to join in the protection they offer but giving them no choice but to join.
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Replies (2)
Clientele Life's replyOfficial
01 Apr 2021, 11:31Dear Toby R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply01 Apr 2021, 11:31
Official
Dear Toby R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
30 Apr 2021, 10:53Dear Toby R
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. It was found that you provide your personal details to our consultant and authorised the policy to be debited from your bank account. You requested to cancel the policy and the way forward was discussed. The escalation process has been sent to your cell number and should you require further assistance please feel free to contact us. Kind Regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. It was found that you provide your personal details to our consultant and authorised the policy to be debited from your bank account. You requested to cancel the policy and the way forward was discussed. The escalation process has been sent to your cell number and should you require further assistance please feel free to contact us. Kind Regards,
Market Conduct Team
Clientele Life's reply30 Apr 2021, 10:53
Official
Dear Toby R
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. It was found that you provide your personal details to our consultant and authorised the policy to be debited from your bank account. You requested to cancel the policy and the way forward was discussed. The escalation process has been sent to your cell number and should you require further assistance please feel free to contact us. Kind Regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. It was found that you provide your personal details to our consultant and authorised the policy to be debited from your bank account. You requested to cancel the policy and the way forward was discussed. The escalation process has been sent to your cell number and should you require further assistance please feel free to contact us. Kind Regards,
Market Conduct Team