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william M
1 reviews | Active since Jan 2019
19 Aug 2022, 08:56
********
****** ******* seeing how many people complain about been ****med. my account was debited and i never signed for any policy, i suspended the debi check but they deducted again this month
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Replies (5)0
Replies (5)
Clientele Life's replyOfficial
19 Aug 2022, 09:59Dear William M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply19 Aug 2022, 09:59
Official
Dear William M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
wM
william M's updateReviewer Update
19 Aug 2022, 10:06i also request a refund , and if i cannot be refunded, i want proof that i actually joined and agreed to your policy, when, where, with who. here' my other number if you dont find me on the other one ***
Regards
W.M.Mojapelo
Regards
W.M.Mojapelo
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william M's update19 Aug 2022, 10:06
Reviewer Update
i also request a refund , and if i cannot be refunded, i want proof that i actually joined and agreed to your policy, when, where, with who. here' my other number if you dont find me on the other one ***
Regards
W.M.Mojapelo
Regards
W.M.Mojapelo
Clientele Life's replyOfficial
23 Aug 2022, 10:57Dear William M
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience caused.
Upon contacting you, we confirmed that the policy was canceled on 27 July 2022 and that the premium was refunded to your bank account on 18 August 2022 respectively. You confirmed receipt of the premium refunded. Furthermore, we would like to thank our policyholder for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. Feedback will be provided directly to you shortly. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience caused.
Upon contacting you, we confirmed that the policy was canceled on 27 July 2022 and that the premium was refunded to your bank account on 18 August 2022 respectively. You confirmed receipt of the premium refunded. Furthermore, we would like to thank our policyholder for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. Feedback will be provided directly to you shortly. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Clientele Life's reply23 Aug 2022, 10:57
Official
Dear William M
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience caused.
Upon contacting you, we confirmed that the policy was canceled on 27 July 2022 and that the premium was refunded to your bank account on 18 August 2022 respectively. You confirmed receipt of the premium refunded. Furthermore, we would like to thank our policyholder for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. Feedback will be provided directly to you shortly. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience caused.
Upon contacting you, we confirmed that the policy was canceled on 27 July 2022 and that the premium was refunded to your bank account on 18 August 2022 respectively. You confirmed receipt of the premium refunded. Furthermore, we would like to thank our policyholder for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. Feedback will be provided directly to you shortly. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
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william M's updateReviewer Update
23 Aug 2022, 11:17Thanks for following up on my matter
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william M's update23 Aug 2022, 11:17
Reviewer Update
Thanks for following up on my matter
Clientele Life's replyOfficial
24 Aug 2022, 09:47Dear Willam M. We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been canceled and that the premium debited was successfully refunded into your account. We would like to apologise for any inconvenience caused. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards Market Conduct
Clientele Life's reply24 Aug 2022, 09:47
Official
Dear Willam M. We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been canceled and that the premium debited was successfully refunded into your account. We would like to apologise for any inconvenience caused. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Regards Market Conduct