TN
Thando N

1 reviews | Active since Nov 2021

07 Nov 2021, 14:21

******** and **********.

They don't deserve to even be rated a 1-star rating. The company is trash. They excuse the behaviour of their representatives as just and correct and we, the clients, are on the wrong. After telling their representative that I do not want to continue with a funeral insurance application, which unfortunately I had already signed, she went ahead and submitted it anyway. I was surprised to recieve a debit order from Clientele and after bringing it to their attention I was told I wouldn't be refunded because I signed the application form, the same application I had told the representative to discontinue. Their representative lie in order to lure clients into taking insurance and Clientele does not see fault in that. I hate the company. I wouldn't want anything to do with them, even in the near or far future. They are ******** who let their representatives do their dirty work at a client's expense. I am livid and disgusted. I should think the police should be involved in this kind of ****.

0
Replies (4)
Clientele Life
Clientele Life's reply08 Nov 2021, 11:41
Official
Dear  Thando

We confirm receipt of the concerns raised.
   
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
   
 Yours sincerely,
    
 Shanitha Hanuman 
 Service Support Supervisor 
 Clientele Life  
TN
Thando N's update08 Nov 2021, 11:52
Reviewer Update
It won't help. My case has been investigated twice by your compliance department who decided I am at fault because I signed the application form. I've even read recent reviews of people on this platform who experienced the same thing but you guys are not doing anything about it because you're benefitting from the lies and ********** schemes your consultants are doing to people. Your business conduct is disappointing.
Clientele Life
Clientele Life's reply10 Nov 2021, 09:02
Official
Dear  Thando 

Thank you for raising your concerns and bringing this matter to our attention. 
 
We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback. 
 
The refund process was explained and the policy has been cancelled, should any further debit orders go off we will gladly refund them. 
 
Should you require further assistance please feel free to contact us. 
 
Regards, 

Market Conduct 
TN
Thando N's update24 Nov 2021, 12:06
Reviewer Update
Don't worry, I have received my refund, and will definitely never consider nor recommend you guys. I'm just sad that a lot more people will fall victim to the same situation I experienced. You refuse to take accountability for the lies your consultants tell in order to sign people up for a policy. Before I wrote this review there were already 4 recent reviews complaining of the same thing.