AM
Amanda M
1 reviews | Active since Nov 2016
05 Jun 2022, 09:04
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I have had my clientele funeral policy for over 6 years i have claimed for my cash back even now they have said nothing.
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Replies (2)
Clientele Life's replyOfficial
06 Jun 2022, 13:35Dear Amanda M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply06 Jun 2022, 13:35
Official
Dear Amanda M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
08 Jun 2022, 10:41Dear Amanda M, Thank you for raising your concerns and bringing this matter to our attention. We confirm that our investigator Johannah Cele has been in contact with you today to provide you with feedback regarding your complaint and the call recordings have been sent to you. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Clientele Life's reply08 Jun 2022, 10:41
Official
Dear Amanda M, Thank you for raising your concerns and bringing this matter to our attention. We confirm that our investigator Johannah Cele has been in contact with you today to provide you with feedback regarding your complaint and the call recordings have been sent to you. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct