GB
Gezani B
1 reviews | Active since Aug 2021
30 Aug 2021, 17:23
****med my had earned money
I was ****med and de*****ed by Clientele agents. I phoned to cancel the policy however they keep giving me a run around instead they have created even more debit orders from my account which amounted to an unauthorized R1600.00 debit. This company is a **** and when you call their call centre they don't pick up or they will pick up promise you to cancel but nothing ever happened. They need to reverse my money back into my account, I trusted the brand but was mislead.
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Replies (2)
Clientele Life's replyOfficial
31 Aug 2021, 08:41Dear Gezani B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply31 Aug 2021, 08:41
Official
Dear Gezani B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
03 Sept 2021, 07:19Dear Gezani B,
Thank you for escalating your concerns and allowing us the opportunity to discuss the complaint with you.
As per our telephonic discussion, you have explained that you have been trying to get information and withdraw funds from your investment policy. We confirm that we have explained the investment policy and the process when withdrawing funds. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Thank you for escalating your concerns and allowing us the opportunity to discuss the complaint with you.
As per our telephonic discussion, you have explained that you have been trying to get information and withdraw funds from your investment policy. We confirm that we have explained the investment policy and the process when withdrawing funds. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply03 Sept 2021, 07:19
Official
Dear Gezani B,
Thank you for escalating your concerns and allowing us the opportunity to discuss the complaint with you.
As per our telephonic discussion, you have explained that you have been trying to get information and withdraw funds from your investment policy. We confirm that we have explained the investment policy and the process when withdrawing funds. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Thank you for escalating your concerns and allowing us the opportunity to discuss the complaint with you.
As per our telephonic discussion, you have explained that you have been trying to get information and withdraw funds from your investment policy. We confirm that we have explained the investment policy and the process when withdrawing funds. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life