****med by IFA agents

IFA agents keep on ******** my mother.

Last year they asked my mum for her Id number and bank details to check what funeral plan she qualifies for and they literally opened a policy for her without her permission, they signed the forms on her behalf and she was able to cancel that.

A month ago, they came advertising a funeral plan and they offered to give her a quote to see how she qualifies for and they asked for ID number and my mother gave them and somehow they had her bank details they signed her up and she had some plan.

last month they deducted R420 from her bank account bear in mind my mother doesnt work and lives on grant so she wouldn't be able to afford any policy with such a premium. The rest of this month my mother has been trying to cancel this policy and every time they have been saying she will receive a call after 48 hours and they never call and my mother will call after 48 hours to say shes waiting for the call and still told to wait another 48 hours.

she called told today she was told the policy will eventually be cancelled but this month they will deduct the payment again, how? cause this not a normal cancellation, the agent signed my mother up **********ly, also my mother doesnt work, deducting another R300 this month is not ideal at all, she is struggled the whole month cause they deducted R420 last month and now they going to deduct again.

This is *****, I know how the IFA business work and the agent probably wants to have people in his business and get paid but its wrong to **** people like this, I would like him held accountable for this.

This is the policy number in question ***.