****med by Clientele life.

I am beyond frustrated and annoyed with Clientele life. On June 24th I decided to go through my banking transactions only to come across a debit order that I did not recognise. Upon further investigation, I realized that the debit order was for Clientele life. I have NEVER taken out a policy with Clientele and this was shocking to me as to how they even managed to solicite my banking details. I tried to reverse the debit order via my banking app and I could not dispute it. This added on to my frustration . The next morning I went to the bank for assistance only to be told that they to could not reverse the debit orders. I was livid.

The consultant at the bank was helpful enough to assist me to try and call Clientele which proved to be a mission. Ultimately when I did get through to a consultant, I spoke to a Lesedi Ramapete who indicated that somehow there was a policy which was taken out on my name via a broker which I indicated that I had never done. When she was busy doing a verification of my details, she asked for me to confirm my phone number and home address. Neither were mine. I told her that this was a violation of the CPA because firstly there was a security breach, I fail to understand how a policy was taken out in my name with the incorrect details. I have never submitted any supporting documents or even signed any application form so how is the policy even valid? Secondly they managed to get ahold of my banking details yet I never got a notification ffor the debicheck and I wouldnt have gotten one mind you cause the cellphone number on record was not mine!!!

The consultant was still *****y enough to try and retain me when I told her I wanted the policy cancelled with immediate effect and that I wanted to be refunded and for the an investigation to be done as to how a ***** is being done by a reputable company like Clientele. She gave me no assurance at all and I could tell this was going to be another one of those situations where I was going to be given a run around to get my money back.

Lesedi told me that I would receive an sms within 15 minutes to confirm cancellation of the policy and that I would receive written correspondence in the form of an e-mail within 24 hours. Neither has happened and I have a funny feeling that this policy might not be cancelled either. I asked her for a reference number for the call she told me she couldn't provide me with one which is completely nonsense. I asked for a direct e-mail address so that I can liase with her should the afore not be effected and she refused to provide me with one. When I asked her what the turnaround time for refunds is, she told me 15 to 30 days! Which is complete and utter nonsense. At this point I am enraged. I'm super disappointed and even If I wanted to, I will never consider doing business with such a company EVER!!