CS
Charlotte S
1 reviews | Active since Jan 2023
08 Jan 2023, 05:17
****med but clientele Life
I asked clientele Life to send me my policy documents.. buy my surprised. I looked at both of them. the one for 2013. The other one is for 2018 . I've realized that both my policy documents are different.. and on top of that they said I took a double accident benefits something I never did.. and the policey that they open for me is not The one I took. They gave me a family cover.. and I asked for individual not a family cover.. and the date of the deduction in my Bank account is not the same as the one they have.. please I need help just to get my money back
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Replies (2)
Clientele Life's replyOfficial
09 Jan 2023, 11:24Dear Charlotte S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman Service Support Supervisor
Clientele Life
Clientele Life's reply09 Jan 2023, 11:24
Official
Dear Charlotte S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
10 Jan 2023, 12:15Dear Charlotte S
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Life's reply10 Jan 2023, 12:15
Official
Dear Charlotte S
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct