TS
TEBOGO S
1 reviews | Active since May 2011
11 Apr 2021, 08:38
****, ***** *****ing for poor
Hi, please reverse my money. Clientelle *****ulantly debited my account twice. I need my money back asap. A debit of R289 went off my account in Feb and March. I did not sign up for anything. I checked hellopeter complains and it looks like its common for clientelle to **** people. Everyone complains that they got debited without their consent. Please refund my R600 asap. I didnt ask for your insurance. I will be making you guys popular on social media.
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
12 Apr 2021, 09:22Dear TEBOGO,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply12 Apr 2021, 09:22
Official
Dear TEBOGO,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
TS
TEBOGO S's updateReviewer Update
19 Apr 2021, 09:08Good day,
I am still waiting for my refund. I received an email saying clientelle will reduce the premium and add groceries to the funeral cover. Lets get this thing straight, I did not ask for your funeral policy, I was coerced and ****med, please refund my money right now, this matter was first brought to your attention on the 11 April 2021. I did not receive any call whatsoever to explain why this nonsense is happening. Please refund my R568-00 and dont even dare try to debit me again this month. Advise if I should come to your offices to collect my money or if you will reverse it to the same bank account you stole it from. I want proof that money was reversed by COB.
I am still waiting for my refund. I received an email saying clientelle will reduce the premium and add groceries to the funeral cover. Lets get this thing straight, I did not ask for your funeral policy, I was coerced and ****med, please refund my money right now, this matter was first brought to your attention on the 11 April 2021. I did not receive any call whatsoever to explain why this nonsense is happening. Please refund my R568-00 and dont even dare try to debit me again this month. Advise if I should come to your offices to collect my money or if you will reverse it to the same bank account you stole it from. I want proof that money was reversed by COB.
TS
TEBOGO S's update19 Apr 2021, 09:08
Reviewer Update
Good day,
I am still waiting for my refund. I received an email saying clientelle will reduce the premium and add groceries to the funeral cover. Lets get this thing straight, I did not ask for your funeral policy, I was coerced and ****med, please refund my money right now, this matter was first brought to your attention on the 11 April 2021. I did not receive any call whatsoever to explain why this nonsense is happening. Please refund my R568-00 and dont even dare try to debit me again this month. Advise if I should come to your offices to collect my money or if you will reverse it to the same bank account you stole it from. I want proof that money was reversed by COB.
I am still waiting for my refund. I received an email saying clientelle will reduce the premium and add groceries to the funeral cover. Lets get this thing straight, I did not ask for your funeral policy, I was coerced and ****med, please refund my money right now, this matter was first brought to your attention on the 11 April 2021. I did not receive any call whatsoever to explain why this nonsense is happening. Please refund my R568-00 and dont even dare try to debit me again this month. Advise if I should come to your offices to collect my money or if you will reverse it to the same bank account you stole it from. I want proof that money was reversed by COB.
TS
TEBOGO S's updateReviewer Update
19 Apr 2021, 09:09I want my money today.
TS
TEBOGO S's update19 Apr 2021, 09:09
Reviewer Update
I want my money today.
TS
TEBOGO S's updateReviewer Update
23 Apr 2021, 14:06Hi, I am still not happy, there was no action. The lady who called me told me straight that I wont get refunded because they dont have proof that I did not sign up? This is really unprofessional.
TS
TEBOGO S's update23 Apr 2021, 14:06
Reviewer Update
Hi, I am still not happy, there was no action. The lady who called me told me straight that I wont get refunded because they dont have proof that I did not sign up? This is really unprofessional.
Clientele Life's replyOfficial
04 May 2021, 15:45Dear TEBOGO,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
A solution moving forward was provided. We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
A solution moving forward was provided. We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct
Clientele Life's reply04 May 2021, 15:45
Official
Dear TEBOGO,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
A solution moving forward was provided. We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Thandeka Khiba has been in contact with you to provide the necessary feedback.
A solution moving forward was provided. We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct