1 reviews | Active since May 2022
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I was approached by one of your consultants at Clearwater Mall, who then asked me to subscribe without disclosing that that this will be a debit debicheck debit order every month.
Her words exactly were: " Every month you will be asked to pay the R130 and on months where you fo not want to use the services you can choose not to pay, as in you pay as and when you need to use it."
I then agreed to the subscription only because of that, only to realise once I have disclosed my my details that it's a monthly debicheck debit order. I then declined the mandate multiple times and even informed the agent that I will not be going ahead with the service as it's a debit order and she disclosed false information just to get a sale.
Kindly reverse the debit order and cancel that subscription. It's very unprofessional of you to debit me when I have declined the mandate multiple times.
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct