UF
Unathi F
1 reviews | Active since Sept 2022
25 Sept 2022, 09:02
****
One of your Ambassador in Vosloorus Naledi Mall approached me about one of your products and I listened to them. Then asked to see my card to confirm that it was under my name and I showed them. He told me that I would receive a call from clientele to confirm whether I am taking the policy or not and that did not happen. The only thing that happened was a debit order of R270 Your Ambassadors are ******** and I want my money back because I never agreed to anything. Why would I pay so much for funeral cover when I'm just a student? The Ambassador's name is Siyabonga. I WANT MY R270 BACK!!!
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Replies (2)
Clientele Life's replyOfficial
26 Sept 2022, 10:53Dear Unathi F
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply26 Sept 2022, 10:53
Official
Dear Unathi F
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
26 Sept 2022, 14:01Dear Unathi F We hereby acknowledge receipt of your complaint and thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and a refund has been requested from the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards ,
Market Conduct
Market Conduct
Clientele Life's reply26 Sept 2022, 14:01
Official
Dear Unathi F We hereby acknowledge receipt of your complaint and thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and a refund has been requested from the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards ,
Market Conduct
Market Conduct