SZ
Sbusiso Z
1 reviews | Active since Nov 2021
04 Mar 2023, 22:05
****
I met with the girl by the name of Dikeledi Kekana at Cosmo Mall, she asked me for my capitec card, she made me to join a R295 funeral policy without my consent. She's working for clientele life. When I got the money in that card the money was deducted from my account. I called the company they said they were not going to refund the money. I'm so angry with their representative.
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Replies (3)
Clientele Life's replyOfficial
06 Mar 2023, 09:42Dear Sbusiso mfanafuthi Z
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply06 Mar 2023, 09:42
Official
Dear Sbusiso mfanafuthi Z
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
08 Mar 2023, 16:34Dear Sbusiso mfanafuthi Z
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. with no success. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. with no success. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards,
Market Conduct
Clientele Life's reply08 Mar 2023, 16:34
Official
Dear Sbusiso mfanafuthi Z
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. with no success. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. with no success. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards,
Market Conduct
SZ
Sbusiso Z's updateReviewer Update
15 Mar 2023, 13:24I have been requesting to be called since last week Friday (10/03/23) but it is all in vain. I first contacted Skhumbuzo Mbhele and asked him to call me back, of which he didn't bother, I even gave him the complaint reference. On Monday I tried to contact him again but the number went swich board, when I asked for him the lady that was helping me put me through and the call was cut before talking to anyone. I called again and she promised to write an email to him and request to call me back, but nothing has materialize since then. I'm now starting to give up and have a conclusion that this is your strategy to **** us by taking our cards and open a funeral policy for us.
SZ
Sbusiso Z's update15 Mar 2023, 13:24
Reviewer Update
I have been requesting to be called since last week Friday (10/03/23) but it is all in vain. I first contacted Skhumbuzo Mbhele and asked him to call me back, of which he didn't bother, I even gave him the complaint reference. On Monday I tried to contact him again but the number went swich board, when I asked for him the lady that was helping me put me through and the call was cut before talking to anyone. I called again and she promised to write an email to him and request to call me back, but nothing has materialize since then. I'm now starting to give up and have a conclusion that this is your strategy to **** us by taking our cards and open a funeral policy for us.