NM
Ntombi M
1 reviews | Active since Nov 2009
25 Jun 2019, 09:03
****
So I sent a request to be called by an agent from Clientele Life and requested a quote for a funeral policy. The agent advised that I would be covered for 100k per member on all the people that I included on the quote. I then continuously asked if she was certain that all that she is telling me is true, she confirmed and I took out the policy. Today I had a debit order dispute because they debited my account today and I did not choose today as my debit date, I chose the last day of the month, I then decided that I actually wanted to verify how much cover I had with them and the consultant I spoke to said only 10k. Now I was shocked because that is not the cover amount I had agreed on. I want a refund on all my policies because they **** to me and Took me for a fool. Imagine If i really had a funeral only to discover this when I have a crisis. I am disgusted by this. If this is how they get business then the Ombuds should actually deal with them. I want all y money back.
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Replies (2)
Clientele Life's replyOfficial
25 Jun 2019, 09:21 Dear Ntombi M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's reply25 Jun 2019, 09:21
Official
Dear Ntombi M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
02 Jul 2019, 08:53Dear Ntombi M Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Thandeka Ncala has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken to prevent this from happening again. Should you require further assistance please do not hesitate to contact us. Yours sincerely, Compliance Department
Best regards,
Clientele Life's reply02 Jul 2019, 08:53
Official
Dear Ntombi M Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Thandeka Ncala has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken to prevent this from happening again. Should you require further assistance please do not hesitate to contact us. Yours sincerely, Compliance Department
Best regards,