NM
Nthabiseng M
1 reviews | Active since Jul 2021
28 Nov 2023, 09:21
savings
My fathw had a legal policy and savings Recently he cancelled both the saving and legal ...now he want his money in the savings he's told he might get tgat mobry in 2025 if not 2026 provided charges font take all that money ....we called clientele to log a complain snd requested a recording ehen he was told about the savings now tge claim he has yo wait gor 5 years before he gets his money
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Replies (2)
Clientele Life's replyOfficial
28 Nov 2023, 09:59Dear Nthabiseng M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply28 Nov 2023, 09:59
Official
Dear Nthabiseng M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
29 Nov 2023, 09:27Dear Nthabiseng M,
Thank you for raising your concerns and bringing this matter to our attention.
Our records indicate that a complaint was logged and the policy owner was called on the 27th November. As per policy terms stipulated on the policy documents, in terms of legislation, you may action a maximum of one partial or full surrender during the first 5 years of the policy.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
Kindly note that we have sent the Complaints Arbitrator details and the complaint reference number to the policy owner's mobile number.
We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
Our records indicate that a complaint was logged and the policy owner was called on the 27th November. As per policy terms stipulated on the policy documents, in terms of legislation, you may action a maximum of one partial or full surrender during the first 5 years of the policy.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
Kindly note that we have sent the Complaints Arbitrator details and the complaint reference number to the policy owner's mobile number.
We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply29 Nov 2023, 09:27
Official
Dear Nthabiseng M,
Thank you for raising your concerns and bringing this matter to our attention.
Our records indicate that a complaint was logged and the policy owner was called on the 27th November. As per policy terms stipulated on the policy documents, in terms of legislation, you may action a maximum of one partial or full surrender during the first 5 years of the policy.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
Kindly note that we have sent the Complaints Arbitrator details and the complaint reference number to the policy owner's mobile number.
We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
Our records indicate that a complaint was logged and the policy owner was called on the 27th November. As per policy terms stipulated on the policy documents, in terms of legislation, you may action a maximum of one partial or full surrender during the first 5 years of the policy.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
Kindly note that we have sent the Complaints Arbitrator details and the complaint reference number to the policy owner's mobile number.
We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life