AB
Amanda B
1 reviews | Active since Sept 2020
16 Sept 2020, 10:48
Sales Agent disrespectful
I just received a call from one of clientele's sales agent. After being harassed with calls for the past few weeks. This consultant is literally shouting at me and forcing me to take a policy just because it covers COVID19 death and I explained to him I am not interested he went on and on and eventually hung up on me. I need feedback from clientele about this and the agent to call me and apologize within the next 48hours otherwise you will be hearing from my lawyer and I want the recording of that call.
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Replies (2)
Clientele Life's replyOfficial
16 Sept 2020, 11:08Dear Amanda B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply16 Sept 2020, 11:08
Official
Dear Amanda B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
12 Oct 2020, 09:20Dear Amanda B
By now you have been contacted by our Compliance Investigator (Lucia Mpofu), who has confirmed the outcome of their investigations.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and can assure you that this is not the level of service we aim to provide.
We trust you find the above in order.
Yours sincerely,
Market Conduct Team
By now you have been contacted by our Compliance Investigator (Lucia Mpofu), who has confirmed the outcome of their investigations.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and can assure you that this is not the level of service we aim to provide.
We trust you find the above in order.
Yours sincerely,
Market Conduct Team
Clientele Life's reply12 Oct 2020, 09:20
Official
Dear Amanda B
By now you have been contacted by our Compliance Investigator (Lucia Mpofu), who has confirmed the outcome of their investigations.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and can assure you that this is not the level of service we aim to provide.
We trust you find the above in order.
Yours sincerely,
Market Conduct Team
By now you have been contacted by our Compliance Investigator (Lucia Mpofu), who has confirmed the outcome of their investigations.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and can assure you that this is not the level of service we aim to provide.
We trust you find the above in order.
Yours sincerely,
Market Conduct Team