1 reviews | Active since Jan 2020
Sad dissapointed and stressed out member and no help is been given by Clientele
Good day
Today I was forced to write this review based on my experience that I'm currently receiving from Clientele Life. I have a funeral plan with them and my first time having lost within my family that's a member on my funeral plan. I submitted my documents and all was in order I was expecting a call from them today and nothing yet. I've decided to phone and consultant Rebecca inform me that yes documents was received, however the DATE they will call me back will be 24th January 2020 and just a reminder the funeral is the 25th January 2020. The consultant place me on hold for more then 10mins and still didn't come back to me. Why would they make false promises on their adverts and SMS stating " UPON RECEIVING DOCUMENTS FUNDS WILL BE PAID OUT WITHIN 24HRS". I rather would cancel all policies I have with them and I was warned by others not to join them yet I was optimistic. This brings tiers to my eyes because how will we be able to have my aunts funeral and I've never missed my debit orders.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
My cousins money was paid out the next day from Old Mutual and Avbob after submitting his documents why am I struggling like this.
My cousins money was paid out the next day from Old Mutual and Avbob after submitting his documents why am I struggling like this.
We confirm receipt of the concerns raised.
We would like to apologize for the delay, we have escalated the query to our claims department as an urgent matter and they will be in contact with you as soon as possible.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
We would like to apologize for the delay, we have escalated the query to our claims department as an urgent matter and they will be in contact with you as soon as possible.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator tried to contact you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator tried to contact you regarding this claim to confirm the outcome.
Should you require any assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department