1 reviews | Active since Feb 2024
******s, taking our hard earned money without consent!!
I was recently visited by a Clientele official at home selling their product when I declined, the guy said may he just have my contact numbers to show his company that he did engage with me. I gave him my contact and he said I will get 3 sms's of an offer but in order for it to go through I need to click on the link. I got the sms's the following day knowing that I have an existing funeral cover I just ignored to my suprise on my pay day I got a debit order of a life cover of R400 from my bank. I never gave the consultant my account number how did he access my bank details? The debit order cannot be disputed nor stopped. Immediately after I saw this I sent them an email and I got a response that after 2 working days I will be refunded, it is 5days now no money in my account. Clientele robs us of our hard earned money ********ly and with a team that does not act fast in refunding our money.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. The policy was still within a Cooling off period and the refund process was explained to you by Lungile Mathebula. As discussed, the escalation process was sent to your cell number. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. The policy was still within a Cooling off period and the refund process was explained to you by Lungile Mathebula. As discussed, the escalation process was sent to your cell number. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct