KC
Kci C
1 reviews | Active since Jul 2018
08 Oct 2023, 14:46
*****s
I am soo broken and angry at the same time, had a car accident 2weeks back, been applying for a loan and got declined, received a call by one of the clientele consultant who said I have been approved for R25000 I was soo excited that finally I will be fixing my car soon, this *****star insisted I confirm my bank account and the debicheck, and I did that until I have to read an SMS saying I have signed for a life cover, how can the big company like that allows such *****ulent activities takes place and damage me emotionally, I demand 2000 from them for trying to ***** me and causing me more depression, I am emotionally damaged and clientele just added more of that to my life ðŸ˜ðŸ˜ðŸ˜
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Replies (3)
Clientele Life's replyOfficial
09 Oct 2023, 08:09Dear Kci C,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply09 Oct 2023, 08:09
Official
Dear Kci C,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
09 Oct 2023, 08:56Dear Kci C
At the outset, I would like to apologize for the service received. I can assure you that this is not the level of service we aim to offer to our clients
As per our discussion, the necessary feedback has been provided and I have also informed you that our Compliance Department will have to listen to the sales call recording and contact you within 7 working days.
Thank you for bringing this matter to our attention and affording us the opportunity to further assist. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Kind regards, Vusumuzi DlaminiClientele Life
At the outset, I would like to apologize for the service received. I can assure you that this is not the level of service we aim to offer to our clients
As per our discussion, the necessary feedback has been provided and I have also informed you that our Compliance Department will have to listen to the sales call recording and contact you within 7 working days.
Thank you for bringing this matter to our attention and affording us the opportunity to further assist. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Kind regards, Vusumuzi DlaminiClientele Life
Clientele Life's reply09 Oct 2023, 08:56
Official
Dear Kci C
At the outset, I would like to apologize for the service received. I can assure you that this is not the level of service we aim to offer to our clients
As per our discussion, the necessary feedback has been provided and I have also informed you that our Compliance Department will have to listen to the sales call recording and contact you within 7 working days.
Thank you for bringing this matter to our attention and affording us the opportunity to further assist. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Kind regards, Vusumuzi DlaminiClientele Life
At the outset, I would like to apologize for the service received. I can assure you that this is not the level of service we aim to offer to our clients
As per our discussion, the necessary feedback has been provided and I have also informed you that our Compliance Department will have to listen to the sales call recording and contact you within 7 working days.
Thank you for bringing this matter to our attention and affording us the opportunity to further assist. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Kind regards, Vusumuzi DlaminiClientele Life
Clientele Life's replyOfficial
11 Oct 2023, 16:22Dear Kci C,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction and should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction and should you require further assistance please feel free to contact us.
Regards Market Conduct
Clientele Life's reply11 Oct 2023, 16:22
Official
Dear Kci C,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction and should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction and should you require further assistance please feel free to contact us.
Regards Market Conduct